Last updated: January 27, 2026
These Terms and Conditions of Sale (the “T&Cs”) define the conditions under which Héritage Sauvage provides Services to Clients.
Héritage Sauvage is a simplified joint-stock company (société par actions simplifiée) with a share capital of €1,000, whose registered office is located at 17 Avenue de la Croix Blanche, 40310 Gabarret, France. It is registered with the Mont-de-Marsan Trade and Companies Register under number 101 773 323. VAT number: FR65101773323
• Contact : contact@heritagesauvage.com
• Website: www.heritagesauvage.com (the “Site”)
The Services offered and provided by Héritage Sauvage are intended for consumer clients over the age of 18 with full legal capacity (the “Client(s)”).
Héritage Sauvage reserves the right to modify these T&Cs at any time. The amended T&Cs shall take effect from the date they are published on the Site. The applicable T&Cs are those communicated to and accepted by the Client in accordance with Article 4.
Héritage Sauvage is an independent consulting company with expertise in African destinations, operating within travel project frameworks and specializing in advisory services which may include, but are not limited to, the following (the “Services”):
• Strategic pre-project consulting; and/or
• Advice on the design and structuring of tailor-made travel itineraries (rhythm, coherence, seasons, logistical constraints, etc.); and/or
• Introduction to identified local service providers (DMCs, lodges, airlines, private guides, luxury trains, etc.); and/or
• Pre-departure advice and, where applicable, support during the trip.
The exact scope of the Services provided by Héritage Sauvage depends on the nature of the offer selected by the Client.
The guide to the offers proposed by Héritage Sauvage is available on the Site. It outlines the scope of the “Travel Consulting & Strategy” Service and, broadly, the other offers and their potential inclusions. However, for each travel project, the precise scope of the Services under the “Signature Itinerary” or “Prestige Concierge” offers is defined on a case-by-case basis, in writing, in the quotation sent by Héritage Sauvage prior to any confirmation of an order.
IT IS EXPRESSLY STATED, WHICH THE CLIENT ACKNOWLEDGES AND ACCEPTS, THAT HÉRITAGE SAUVAGE IS NEITHER A TRAVEL AGENCY NOR A TOUR OPERATOR WITHIN THE MEANING OF APPLICABLE REGULATIONS. HÉRITAGE SAUVAGE DOES NOT ACT AS A FINANCIAL INTERMEDIARY.
AS SUCH, THE SERVICES DO NOT INCLUDE ANY BOOKINGS OR ANY COLLECTION OF PAYMENTS RELATED TO TRAVEL SERVICES (FLIGHTS, ACCOMMODATION, SAFARIS, TRANSPORT, ACTIVITIES, ETC.).
After contacting Héritage Sauvage via the form available on the Site or by email, the Client and Héritage Sauvage agree on a time slot for an initial phone call.
This initial call, limited to thirty (30) minutes (the “discovery call”), is free of charge and without commitment for either party. It allows for an initial discussion of the Client’s travel project and Héritage Sauvage’s approach.
Following the discovery call, Héritage Sauvage sends the Client the offer guide and these T&Cs on a durable medium (PDF sent by email).
After receiving these documents, if the Client wishes to engage Héritage Sauvage, they may choose (by email):
• To order the “Travel Consulting & Strategy” Service.
In this case, Héritage Sauvage sends a payment request for the price of the Service (as indicated in the offer guide). Subject to payment, a time slot is scheduled (phone or video). At the end of this Service (which does not include any deliverable), the Client may choose to proceed with extended services (“Signature Itinerary” or “Prestige Concierge”), in which case the amount already paid will be deducted from the final quote.
• Or to directly order the “Signature Itinerary” or “Prestige Concierge” offer
In this case, Héritage Sauvage sends a quotation and payment request. Subject to payment, execution begins and a preliminary working session is scheduled.
IN BOTH CASES, PAYMENT BY THE CLIENT CONSTITUTES FULL ACCEPTANCE OF THE PRICE AND OF THESE T&Cs, AND A FULL AND IRREVOCABLE ORDER (SUBJECT TO THE RIGHT OF WITHDRAWAL BELOW).
WORK SESSIONS ARE GENERALLY SCHEDULED AFTER THE EXPIRY OF THE WITHDRAWAL PERIOD, UNLESS THE CLIENT EXPRESSLY REQUESTS EARLY EXECUTION. SEE ARTICLE 6.
Fees
Services are subject to fees communicated in advance and accepted by the Client.The discovery call is free.“Travel Consulting & Strategy” fees are fixed.
“Signature Itinerary” and “Prestige Concierge” fees depend on the complexity and duration of the project and are detailed in the offer guide or quotation.
Fees remunerate in particular:
• Project analysis time;
• Héritage Sauvage’s field expertise;
• Tailored design;
• Project coordination.
Fees are independent of travel costs. All bookings and payments for travel services are made directly between the Client and third-party providers.
Payment terms
Unless otherwise stated, fees are payable in full before execution begins.
Payment is made by bank transfer. Upon confirmation, the Client receives an email confirmation.
Héritage Sauvage provides advisory and intellectual services only.
As such:
• It does not sell travel packages;
• It does not make bookings or collect payments on behalf of third parties;
• All travel services are booked and paid directly by the Client;
• It does not guarantee availability or pricing from providers;
• It does not guarantee specific travel outcomes.
Héritage Sauvage does not act as a financial intermediary.
Any issues related to payments, cancellations, modifications or refunds are governed solely by the terms of third-party providers.
Héritage Sauvage undertakes to perform its Services with diligence and professionalism.
Its liability cannot be engaged in case of:
• Incidents during travel;
• Provider performance;
• Provider failure;
• Provider modifications or cancellations;
• Force majeure or political, climatic or health events.
The Client is responsible for taking out appropriate insurance.
Cancellation
After confirmation, orders cannot be cancelled (without prejudice to withdrawal rights).
Right of withdrawal
The Client has fourteen (14) days from payment to withdraw without reason.
If the deadline falls on a weekend or public holiday, it is extended to the next working day.
To exercise this right, the Client must notify Héritage Sauvage:
• By email : contact@heritagesauvage.com ; ou
• By post: Héritage Sauvage, 171 Avenue de la Croix Blanche, 40310, Gabarret, France
The Client must provide sufficient information (see Annex 1).
However, the withdrawal right no longer applies if execution has been fully completed before the end of the period at the Client’s express request.
If execution has begun but is not completed, a proportional amount remains due.
For “Travel Consulting & Strategy,” if the session takes place before the withdrawal period ends, the Service is considered fully executed and no withdrawal is possible thereafter.
All content produced or provided by Héritage Sauvage (offer guide, T&Cs, quotations, itineraries, recommendations, etc.) remains its exclusive intellectual property.
Any use beyond personal use and travel preparation is prohibited without prior written consent.
The Client is not authorized to transfer such content to third parties.
Héritage Sauvage collects and processes personal data when the Client interacts with it.
It undertakes to comply with applicable data protection laws.
For more information, the Client is invited to consult the Data Protection and Cookies Policy here.
For any request or to exercise rights, contact: contact@heritagesauvage.com.
These T&Cs are governed by French law.
In case of dispute, parties shall first seek an amicable solution.
Failing this, and after contacting Héritage Sauvage, the Client may refer to:
CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu, 75008 Paris
www.cm2c.net
Mediation is free but not mandatory.
Le Client reste libre d’accepter ou de refuser le recours à la médiation et, en cas de recours à la médiation, chaque partie est libre d’accepter ou de refuser la solution proposée par le médiateur.
Failing agreement, French courts shall have jurisdiction.
These provisions do not affect mandatory rights applicable in the Client’s country of residence within the EU.
If any provision is deemed invalid, the remaining provisions remain in force.
Failure to enforce a provision does not constitute a waiver.
(To be completed and sent before the withdrawal deadline)
To: Héritage Sauvage, 171 Avenue de la Croix Blanche, 40310 Gabarret, France
Email: contact@heritagesauvage.com
I hereby notify my intention to withdraw from the Service below:
• Order date :
• Service reference:
• Client name:
• Email and postal address:
• Signature (if sent by post):
• Date :
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